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Contact Us

Get in touch with our support team for assistance with your SwiftPay integration or account inquiries.

Support Channels​

Technical Support​

Account Support​

Business Inquiries​

Quick Support​

For faster resolution, please include:

  1. Your Merchant ID
  2. Environment (Sandbox/Production)
  3. Transaction ID (if applicable)
  4. Error message or screenshots
  5. Steps to reproduce the issue

Emergency Support​

For production-critical issues:

  • Emergency Line: +977-9800000001
  • Emergency Email: urgent@pay.raisa.com.np
  • Available: 24/7 for production issues only

Office Location​

SwiftPay Pvt. Ltd.
Kathmandu, Nepal
One Durbar Mall, Durbar Margh

Social Media​